Trusted By 100's Of UK Businesses - See Our Case Studies
At Logic Mount, we understand that customer support must be smarter, faster, and more connected than ever before. Our Help Desk CRM integration services connect your customer support and sales operations into one seamless, powerful engine, to streamline workflows, improve agent efficiency, and most importantly, deliver a remarkable customer experience.
Today’s customers expect quick, personalised, and consistent support across every channel. However, for businesses, delivering on those expectations can become overwhelming when customer data is scattered across multiple platforms. Without an integrated CRM and Help Desk system, teams often struggle to deliver timely, informed responses, leading to frustration on both sides.
Here are the major challenges businesses face without a strong Help Desk CRM:
At Logic Mount, we eliminate these challenges with expert Help Desk CRM integrations, designed to keep your customer interactions smart, synchronised, and scalable. Our CRM and Help Desk expertise ensures your customer service processes are streamlined and strategically enhanced for maximum ROI.
Are you finding it difficult to source experienced developers or engineers when you need them most? Many businesses face significant challenges when it comes to building a capable team:
Keep both your CRM with ticketing system and Help Desk automatically updated. We establish a robust two-way sync between your CRM and Help Desk, ensuring that every customer detail, ticket update, and interaction history remains consistent across platforms.
Speed up ticket handling with automation. New tickets from multiple channels are auto-created and intelligently routed to the most appropriate agents, based on predefined rules and customer needs.
Never miss a follow-up again. Automated workflows send timely reminders and follow-up emails, keeping customers engaged and issues on track toward swift resolution. This ensures that every interaction concludes with a happy customer.
Equip your support agents with complete customer profiles right inside the help desk interface. Our integration lets them access crucial CRM insights, providing context-rich service that feels personal and proactive.
Stay one step ahead. Our CRM Help Desk integrations enable you to send instant alerts for new support requests, updates, and customer feedback, so that no important communication is missed and exceptional service standards are maintained.
Gain complete visibility into your support operations. With integrated reporting tools, you can easily track ticket resolution times, agent productivity, customer satisfaction scores, and more, turning insights into real, strategic improvements.
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We invite our clients via email to share their experiences through Google Reviews.
What an exceptional service plan with a great development strategy! Logic Mount took a messy Salesforce build and created processes for us with ease and efficiency. Kudos to Ashfaq and his dev team.
Our Salesforce implementation project by Logic Mount was really impressive. They took our Salesforce setup and enhanced it in such a way that productivity in our sales dep is now significantly better.
Reliable, fast & professional - Logic Mount are a fantastic addition to our agency stack and are exactly what we require everyday for our CRM. Special thanks to Ashfaq, Hasan and the whole development team.
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We encourage honest and open insights, helping us continuously enhance our services.
LM did a great job! Issues were resolved first time and they had a great understanding of what we needed. They earned our trust & we signed up two other business units in the group to their annual plan.
We were struck by the professionalism of Logic Mount, the clear pricing structure and the real desire to understand our business needs. Direct communication from Ashfaq and the team was exceptional.
The standout aspects appointing Logic Mount are the transparency, professionalism & value through their annual plan. Their detailed understanding of Salesforce significantly reduced our project risks.
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Each review is carefully reviewed internally to ensure we consistently meet and exceed customer expectations.
As a fractional CFO, I was skeptical when LM offered help with a custom payments platform integration. Eight months later, everything's running smoothly and our enquirers team is thrilled. No regrets.
I contacted Logic Mount for a custom CRM but decided on a Salesforce setup. They streamlined our whole sales set up. Their support helped us improve our sales processes beyond expectation.
Working with Khurram, Hasan, Ashfaq and the wider Logic Mount team has strengthened our Salesforce setup. Their attention to data security is exceptional. Highly recommended to anyone with Salesforce.
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We greatly value client feedback upon successful completion of a Salesforce integration or custom development project.
We were looking to build many customised components within Salesforce to track loan originations. Logic Mount did an excellent job completing and implementing what we needed efficiently and on budget.
Ashfaq and his team at Logic Mount are honestly amazing. Have been working with them for over a year and they know Salesforce inside and out. They are very responsive and can help you build anything.
We have been working with the Logic Mount UK team for two years. They have helped us design an automated workflow process in Salesforce for all of our business processes and continue with maintenance.
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At Logic Mount, we speak Apex but we also speak revenue. Every solution we build is engineered not just for functionality but for real business impact. With fast onboarding, transparent timelines and a commitment to continuous optimisation we deliver results.
We know choosing the right Salesforce partner is a big decision. That’s why we’ve answered the most common questions about our plans, pricing, support, and security so you can move forward with total confidence.
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Team Logic Mount provides scalable CRM solutions:
Manage customer queries with ease. Our CRM with ticketing system keeps all support requests organised in one place, from creation to resolution.
Engage customers wherever they are. Handle conversations across email, chat, social media, and phone calls, all through a unified interface for maximum agent productivity.
Track, measure, and improve. Our robust analytics let you monitor every critical support metric, ensuring data-driven decisions at every turn.
Break down communication barriers within your team. Share internal notes, access shared knowledge bases, and collaborate effortlessly to resolve issues faster.
Allow customers to find solutions independently. With a user-friendly portal, customers can access FAQs, submit tickets, or find knowledge articles at their convenience.
Build and maintain a rich library of FAQs, articles, and troubleshooting guides. Our Help Desk CRM makes it easy for both customers and agents to find solutions quickly.
Seamlessly integrate your support operations with marketing automation, email marketing platforms, and project management tools to create a truly connected business environment.
Stay future-ready with AI. Features like smart tagging, automated responses, and sentiment analysis optimise ticket handling and create a more intuitive customer support experience.
Working on multiple systems can slow your team down and leave customers hanging. At Logic Mount, we offer smart Help Desk CRM integrations that bring everything together. By syncing your CRM and Help Desk, we connect your support team with the right tools, helping you resolve issues faster and keep your customers happy.
Let’s explore how our custom Help Desk CRM solutions can empower your support agents to provide satisfactory customer experiences.
Discover how we can help you.
Discuss your Salesforce needs.
Join the growing number of UK businesses optimising their customer support with Logic Mount’s trusted CRM and Help Desk integration services.
Our clients rely on us when out of the box Salesforce isn’t enough, especially when internal teams hit technical limits or when growth demands smarter systems, not more headcount. Whether it’s scaling operations, tightening up integrations or untangling years of messy data, we bring structure, speed and strategy to the table.
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Tyler Scott, Product Director
Brian Turner, Head of Solutions
Rachel Kim, CRM Operations Lead
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Zakir Hussien, Head of Digital Performance
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From idea to deployment, we partner with you at every stage of your CRM journey.
Incredible Salesforce expertise that includes all services, at a price you will not believe!
Get expert guidance to pick the perfect CRM solution tailored specifically for your business.
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